HIPAA-covered entities must carefully consider requests for electronic communications, such as plain email and/or text messages, and respond appropriately. There are new demands for communication via email and texting, now that requirements for allowing patients electronic access to their health information are in effect and as patients increasingly come to depend on electronic communications.
This session by expert speaker Jim Sheldon-Dean will focus on the rights of individuals to communicate in the manner they desire, and how a medical office can decide what an acceptable process for communicating with individuals is. The session will explain how to discuss communication options with individuals so that you can best meet their needs and desires while preserving their rights under the rules.
• Find out what policies, procedures and staff training you should have in place for dealing with email and texting, as well as any new technology.
• Learn what the risks of using email and texting are, what can go wrong, and what can happen when it does.
• Find out about HIPAA requirements for access and patient preferences, as well as the requirements to protect personal health information (PHI).
• Learn about how the HIPAA audit and enforcement activities are now being increased and what you need to do to survive a HIPAA audit.