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AOA NOW: April 4, 2018
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April 4, 2018


Tell Us How We're Doing
Is the AOA doing its job to help you in your job as an otolaryngology practice management professional? Tell us how we are doing! The annual AOA member needs assessment survey is now open. Please take approximately 10 minutes to complete this evaluation. AOA Leadership Council and the AOA Office use this data to continue to improve upon its benefits and offerings to assist you in your everyday position.

As a thank you for completing, those who complete 100% of the survey will receive a $10 gift card and will be entered into a drawing to win an additional $50 gift card. What are you waiting for? Complete the AOA member needs assessment today.


Congratulations to Our Newest COPM-C Designee

Please join the AOA in congratulating Jessy Culp, COPM-C, on becoming our most recently certified practice management professional! Jessy is a regional manager at Fuel Medical Group in Vancouver, WA. Be sure to send your congratulations to Jessy. The AOA thanks you for your commitment to otolaryngology practice management and lifelong learning!


Are You Following Us?

Did you know that the AOA is on Facebook and LinkedIn?If you are not connected with us already, be sure to follow us on these platforms to get the latest updates from the AOA.

· Facebook

· LinkedIn

Hearing Loss May Make You Accident Prone
Source: NY Times
People with poor hearing are at increased risk for accidents, a new study reports. Using a nationwide health survey conducted by the Centers for Disease Control and Prevention, researchers found that of 232.2 million adults, 15.7 percent reported hearing problems; 2.8 percent were injured in an accident within three months of the survey date. The study, in JAMA Otolaryngology — Head and Neck Surgery, tracked injuries related to driving, work, and leisure or sports. Read the full story about how hearing loss may make you accident prone on New York Times' website.



A CEO Who Writes 7,000 Employee Birthday Cards a Year Explains the Value of Gratitude
Source: Business Insider
If you happen to sit next to Sheldon Yellen on your next flight, chances are he'll be writing birthday cards. Lots and lots of them. Yellen is the CEO of BELFOR Holdings, Inc., a billion-dollar disaster relief and property restoration company. And since 1985, long before Yellen was chief executive, he has written a birthday card to every employee of the company every single year.

Today, as CEO, he says he hand writes 7,400 cards annually - one for every employee.

"There is an inside joke with acquisitions that I ask prior to closing: 'How many more

people?'" he told Business Insider - meaning, How many more birthday cards do I have to write? - "since I am constantly calculating that in my mind rather than 'What is the EBITDA [earnings before interest, tax, depreciation, and amortization]?'"

Yellen started the practice 32 years ago. He says he started doing it after he was hired by his brother-in-law, since many of the current employees felt he was being given special treatment. If nothing else, the birthday cards would encourage people to stop by his desk to say thank you, he thought.

Read the full story about why Sheldon Yellen takes the time to write more than 7,400 cards a year on Business Insider's website.


We're 3 Months into the New Year: Are You Sticking to Your COPM/COPM-C Resolution?

It's hard to believe it's already April! With the first quarter of 2018 behind us, we're checking in: Have you kept up with your New Year's Resolution to advance your career?

AOA is making obtaining your COPM even easier this year by waiving the application and testing fees. That's right: You can apply for your COPM AND take the exam at no cost to you! We're also arming you with the tools you need to succeed:

  • The AOA Resource Manual, a terrific practice resource and COPM study guide, is FREE to all Professional members through 2018.
  • Join the the COPM/COPM-C Study Group on engagemENT to ask questions and get tips for exam success. The 12-week online study group starts this week.


Stick to your resolution of committing to your career and professional development - earn your COPM or COPM-C in 2018! Learn about the certifications on the COPM or COPM-C webpages.


Educate yourself and your office with AOA webinars. Learn about several upcoming titles below, and visit the AOA Webinars page to register. Secure your education for 2018 with the 2018 AOA webinar subscription for the low member rate of just $349.

April 11 @ 1 p.m. Eastern | "
Manage Revenue Cycle and Increase Your Bottom Line" presented by Owen J. Dahl, MBA, FACHE, CHBC, LSSMBB
April 18 @ 2 p.m. Eastern | "
Anti-Harassment Policy Training" presented by Lori Kleiman

May 16 @ 1 p.m. Eastern | "Pricing Hearing Services in the 21st Century" presented by Kim Cavitt, AuD

May 23 @ 1 p.m. Eastern| "Is It All In Your Head? Master Mindfulness, Reduce Stress, and Increase Productivity!" presented by Julie Alexander, CSP

June 13 @ 1 p.m. Eastern| "Managing the Unmanageable: Let's Make This Fun!" presented by Lee Silber


Association of Otolaryngology Administrators
2400 Ardmore Blvd., Ste. 302
Pittsburgh, PA 15221
p: 412-243-5156 | e:

AOA Office

2400 Ardmore Blvd., Suite 302
Pittsburgh, PA 15221
Phone: 412-243-5156
Fax: 412-243-5160

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