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AOA NOW: May 26, 2017
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May 26, 2017

Coming Soon: AOA Benchmarking Survey
This year, the American Academy of Otolaryngology-Head and Neck-Surgery (AAO-HNS) and the Association of Otolaryngology Administrators (AOA) have joined forces with Somerset CPAs to provide the highest quality comprehensive resource on benchmarking and socioeconomic data available to otolaryngology. The survey will open June 1, so look for an email to hit your inbox! We are encouraging ALL members and their physicians to complete their respective portions of the survey to create the best benchmarking tool in otolaryngology.

This new survey is much improved and simplified from previous benchmarking surveys. The collection tools are only open June 1 to June 26, so look for the information to hit your inbox next week.


CPIA Survey: Complete for $5

Please complete this short survey about Clinical Practice Improvement Activities (CPIA).As you are aware, CPIAs are a part of the Merit-based Incentive Payment System (MIPS), which is a part of MACRA (Medicare Access and CHIP Reauthorization Act). We would like to understand what our members are doing for CPIAs this year, if anything. You will be entered into a drawing for $25 gift card to those who complete the survey, and we will provide everyone who completes the survey with a $5 Target Card. Please tell us if we can interview you about your comments. Complete the quick survey today.

AOA Office Clowns Around for Red Nose Day

The team at the AOA Office donned their red noses yesterday to change lives for children and young people in the United States.The team shared the photo on their social media accounts to help raise money to combat childhood poverty.

Did your office participate in #RedNoseDay? If so, share your photos on AOA's Facebook page!


AOA Office Closed Monday, May 29

In honor of the Memorial Day Holiday, the AOA Office will be closed this Monday, May 29. We wish everyone a safe and happy celebration, and thank you to all of our members and their families who have served our country!



Overcome Bad Rapport With Your Employees
You won’t hit it off with everyone, and as a manager, you will have some difficult and unpopular decisions to make. To turn those bad vibes around, try these steps:


  • Define - and agree on - a goal of trying to improve working relationships to find agreeable solutions.
  • Have a frank conversation in private about your relationship problems and then focus on the issues causing the problems. Try this: “Susan, I believe we’ve gotten off on the wrong foot on this task. It seems to me that whenever I have a suggestion, you interrupt me and don’t really listen to the full idea. And you assume it won’t work before you even try it. My ultimate goal is to complete this task successfully, AND for you and I to have a respectful working relationship. What do we need to do to get there?”
  • Focus on improving the way you and the other person communicate and treat each other.

You need to be the one to initiate and maintain this positive change.


How to Change Your Password
Do you need to change your AOA website password? It's simple! To change your password, login to the AOA website and in the blue "My Profile" box, click "Manage Profile." From there, click "Edit Bio" under Information and Settings. Within the Account Information section, you are given the option to change your password.



Keep a Pulse on the Patient Experience at a Price that Fits Your Budget

AOA has partnered with SullivanLuallin Group (SLG) to offer your practice the opportunity to better understand your patients through a patient survey.

We have negotiated a discounted member rate so you can participate in one of three ways:

  • One-time email survey wave, using 90-day look back is $102 per provider
  • Ongoing survey with weekly email waves is $327 per provider for an entire year
  • Paper Point-of-Service option available at $135 per provider per cycle

To learn more, listen to thecomplimentary webinar recording. HURRY! Survey enrollment closes June 30th, 2017. If you have questions or would like to purchase, email SLG or call (619) 283-8988.


Educate yourself and your office with AOA webinars. Learn about several upcoming titles below. Visit the AOA Webinars page to register. Secure your education for 2017 with the 2017 AOA webinar subscription for the low member rate of just $349.


May 31 @ 1 p.m. Eastern | "Reg-ent Registry - What's In It For You?" presented by Cathlin Bowman COMPLIMENTARY WEBINAR!!!

June 7 @ 11:30 a.m. Eastern | "Ransomware and HIPAA Risks - BE VERY CAREFUL HERE" presented by Brian Tuttle

June 28 @ 1 p.m. Eastern | "Manage Difficult Conversations with Staff, Patients and Doctors" presented by Julie Alexander


Association of Otolaryngology Administrators
2400 Ardmore Blvd., Ste. 302
Pittsburgh, PA 15221
p: 412-243-5156 | e:

AOA Office

2400 Ardmore Blvd., Suite 302
Pittsburgh, PA 15221
Phone: 412-243-5156
Fax: 412-243-5160

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