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Survey Question Archive
Social Media (07/20/2011 - 08/21/2011)
Have you blocked employees from Facebook, YouTube and LinkedIn?
1. Yes
 43%
2. Yes, but doctors are allowed
2%
3. Yes, but management and doctors are allowed
21%
4. No
33%
Total Responses: 42
Evening clinics (05/20/2011 - 06/23/2011)
Does your practice offer late evening or weekend clinics?
1. Yes, clinics are typically full
19%
2. Yes, but considering terminating (not enough business)
3%
3. No, there’s no need or demand
69%
4. No, but considering implementing soon
9%
Total Responses: 32
In-office pharmacy program (03/25/2011 - 04/25/2011)
Does your practice have an in-office pharmacy program (medication dispensing) for your patients?
1. Yes, highly recommend it
0%
2. Yes, but not as profitable
0%
3. No, but considering implementing
56%
4. No, not interested in ancillary
44%
Total Responses: 18
Do you lease or own your copiers and scanners? (11/06/2010 - 11/20/2010)
Do you lease or own your copiers and scanners?
1. Lease
28%
2. Own
48%
3. Both, depending on volume
24%
Total Responses: 29
What type of appointment reminder system does your practice use? (10/26/2010 - 11/06/2010)
What type of appointment reminder system does your practice use?
1. Personal Phone Calls
50%
2. Automated Phone Reminder System
40%
3. E-Mail
0%
4. Texting
0%
5. Post Cards or other Mailer
5%
6. We do not do reminders
5%
Total Responses: 42
Are you currently using an e-prescribing system? (10/12/2010 - 10/26/2010)
Are you currently using an e-prescribing system?
1. Yes
42%
2. No
39%
3. No, but will in 2011
19%
Total Responses: 31
dismisses a patient (09/28/2010 - 10/12/2010)
Does your practice have a formal policy that dismisses a patient from the practice once they have been turned over to an outside collection agency?
1. Yes
23%
2. No
77%
Total Responses: 22
Satisfaction Surveys (09/14/2010 - 09/28/2010)
Do you survey your patients?
1. Yes
54%
2. No
46%
Total Responses: 26
Do you survey your referring physicians?
1. Yes
15%
2. No
85%
Total Responses: 26
How many paid holidays do you give every year? (08/31/2010 - 09/14/2010)
How many paid holidays do you give every year?
1. 6
39%
2. 7-8
52%
3. 9 or more
9%
Total Responses: 23
Do you give employees a birthday holiday? (08/17/2010 - 08/31/2010)
Do you give employees a birthday holiday?
1. Yes
19%
2. No
55%
3. Not a holiday, but other gift or recognition
26%
Total Responses: 31
How many AOA Annual Educational Conferences have you attended? (08/03/2010 - 08/17/2010)
How many AOA Annual Educational Conferences have you attended?
1. 1
27%
2. 2-4
20%
3. 5-8
20%
4. More than 9
20%
5. None yet, but I plan to attend this year
13%
6. None yet, but I plan to attend a future conferenc
0%
Total Responses: 30
Medicaid (07/21/2010 - 08/03/2010)
Does your practice accept Medicaid?
1. Yes
82%
2. No
18%
Total Responses: 22
Weekend Holidays (07/07/2010 - 07/20/2010)
How does your practice handle holidays that fall on the weekend?
1. Loose the holiday
3%
2. Observe the holiday on Friday or Monday
97%
Total Responses: 32
Audiologist Licensing and Association Dues (06/21/2010 - 07/06/2010)
Does your practice pay for your audiologists’ licensing?
1. Yes, in full
79%
2. Yes, a percentage
0%
3. No
21%
Total Responses: 33
Does your practice pay for your audiologists’ association dues?
1. Yes, in full
76%
2. Yes, a percentage
0%
3. No
24%
Total Responses: 33
Does your practice offer ambulatory sleep studies? (05/22/2010 - 06/04/2010)
Does your practice offer ambulatory sleep studies?
1. Yes
21%
2. No
79%
Total Responses: 19
Do you reimburse employees for health club membership? (05/08/2010 - 05/21/2010)
Do you reimburse employees for health club membership?
1. Yes, regardless of the amount
0%
2. Yes, up to a set amount
0%
3. No
100%
Total Responses: 30
What is your biggest concern regarding healthcare in America today? (04/24/2010 - 05/07/2010)
What is your biggest concern regarding healthcare in America today?
1. Cost
65%
2. Quality
20%
3. Availability
10%
4. Other
5%
Total Responses: 20
What specialty do the majority of your physician referrals come from? (04/10/2010 - 04/23/2010)
What specialty do the majority of your physician referrals come from?
1. Pediatrics
21%
2. Family Practice/Internal Medicine
79%
3. Dermatology
0%
4. Other
0%
Total Responses: 28
Do you include collection agency fees (percentage) ... (03/27/2010 - 04/09/2010)
Do you include collection agency fees (percentage) when turning accounts over for outside collections?
1. Yes
53%
2. No
47%
Total Responses: 15
Do you do pre-employment (03/13/2010 - 03/26/2010)
Background checks?
1. Yes
51%
2. No
49%
Total Responses: 35
Credit checks?
1. Yes, all candidates
12%
2. Yes, only positions that handle accounts or money
15%
3. No
74%
Total Responses: 34
Drug testing?
1. Yes
17%
2. No
83%
Total Responses: 35
Do you offer a uniform allowance for your employees? (02/27/2010 - 03/12/2010)
Do you offer a uniform allowance for your employees?
1. No
38%
2. Yes, $100 or less annually
24%
3. Yes, $101-$200 annually
31%
4. Yes, $201 or greater annually
7%
Total Responses: 29
Do your physicians or practice own an Ambulatory Surgery Center? (02/13/2010 - 02/26/2010)
Do your physicians or practice own an Ambulatory Surgery Center?
1. Yes, we are the sole owners of an ASC
7%
2. Yes, our practice and/or physicians own an interest in an ASC
52%
3. No, we do not own but we are considering such options
10%
4. No, we do not own and would not likely consider owning
31%
Total Responses: 29
Do you schedule diagnostic audiology appointments? (01/30/2010 - 02/12/2010)
Do you schedule diagnostic audiology appointments?
1. Yes
71%
2. No
29%
Total Responses: 34
Do you utilize the services of an outside coding consultant for periodic chart audits? (01/16/2010 - 01/29/2010)
Do you utilize the services of an outside coding consultant for periodic chart audits?
1. Yes
24%
2. No
76%
Total Responses: 25
Are you a member of MGMA in addition to your AOA membership? (01/01/2010 - 01/15/2010)
Are you a member of MGMA in addition to your AOA membership?
1. Yes
44%
2. No
56%
Total Responses: 34
Are you reporting for PQRI in 2009? Did you in 2008? (12/18/2009 - 12/31/2009)
Are you reporting for PQRI in 2009? Did you in 2008?
1. Yes, we started in 2009
18%
2. Yes, and in 2008 the incentive received was as expected
0%
3. Yes, and in 2008 the incentive received was less than expected
0%
4. Yes, and in 2008, no incentive was received
5%
5. No, we are not participating
77%
Total Responses: 22
Does your practice/physician pay your annual AOA dues? (12/04/2009 - 12/18/2009)
Does your practice/physician pay your annual AOA dues?
1. Yes
97%
2. No
3%
Total Responses: 39
Is your practice giving holiday bonuses this year? (11/29/2009 - 12/04/2009)
Is your practice giving holiday bonuses this year?
1. Yes
81%
2. No
19%
Total Responses: 16
Have you ever had an employee embezzle from your practice? (11/10/2009 - 11/19/2009)
Have you ever had an employee embezzle from your practice?
1. Yes
37%
2. No
63%
Total Responses: 57
Do you send out statements for balances under $9.99? (09/01/2009 - 09/15/2009)
Do you send out statements for balances under $9.99?
1. Yes
64%
2. No, we write it off
4%
3. No, we write it off and collect when patient returns
32%
Total Responses: 50
Do you provide any sort of tuition benefit? (08/16/2009 - 08/31/2009)
Do you provide any sort of tuition benefit?
1. Yes
21%
2. No
79%
Total Responses: 58
If yes do you anticipate that to change in 2009?
1. Yes
3%
2. No
97%
Total Responses: 35
Do you outsource your accounting? (08/01/2009 - 08/15/2009)
Do you outsource your accounting?
1. Yes, all of my accounting is outsourced
17%
2. Yes, only part of it
61%
3. No
22%
Total Responses: 46
Do you plan on retiring within the next 3-4 years? (07/16/2009 - 07/31/2009)
Do you plan on retiring within the next 3-4 years?
1. Yes
6%
2. No
94%
Total Responses: 34
Do you use an independent medical financing company... (07/01/2009 - 07/15/2009)
Do you use an independent medical financing company for non-covered services such as hearing aids or cosmetic services?
1. Yes
56%
2. No
44%
Total Responses: 27
Do you use transcription services? (06/16/2009 - 06/30/2009)
Do you use transcription services?
1. Yes
46%
2. No
54%
Total Responses: 35
Does your physician receive compensation from the Hospital for ER on call coverage? (06/01/2009 - 06/15/2009)
Does your physician receive compensation from the Hospital for ER on call coverage?
1. Yes
26%
2. No
74%
Total Responses: 58
Do you employ oto-techs? (05/16/2009 - 05/31/2009)
Do you employ oto-techs?
1. Yes
30%
2. No
65%
3. No, but are planning to
5%
Total Responses: 60
Did your number of new patient/consult visits increase or decrease in 2008? (05/01/2009 - 05/15/2009)
Did your number of new patient/consult visits increase or decrease in 2008?
1. Increase
75%
2. Decrease
25%
Total Responses: 24
Did you receive a PQRI incentive bonus for 2008? (04/20/2009 - 04/30/2009)
Did you receive a PQRI incentive bonus for 2008?
1. Yes
5%
2. No
95%
Total Responses: 39
Do you pay your audiologist a commission on hearing aid sales? (02/24/2009 - 03/30/2009)
Do you pay your audiologist a commission on hearing aid sales?
1. Yes
71%
2. No
29%
Total Responses: 86
Are you using an E-Prescribing System? (01/20/2009 - 02/23/2009)
Are you using an E-Prescribing System?
1. Yes
22%
2. No
49%
3. No, but will start in 2009-2010
29%
Total Responses: 87
Audiology Services (09/03/2008 - 10/03/2008)
Are you currently billing for Audiology services to Medicare under your Audiologists NPI number?
1. Yes – If so, please email christyv@okoa.org
16%
2. No
84%
Total Responses: 100
OTO-Online Web Survey Question (07/16/2008 - 08/01/2008)
Who looks up the ICD-9 codes for patient encounters?
1. A. Physician
43%
2. B. Nurse
11%
3. C. Check-Out Staff
9%
4. D. Coder
20%
5. E. Billing Staff
17%
Total Responses: 65
OTO-Online Web Survey Question (07/02/2008 - 07/15/2008)
How do you remind patients of their appointments?
1. A. I use an automated service for appointment reminders
39%
2. B. My staff calls the patient to remind them of their appointment
52%
3. C. We mail out reminder cards
4%
4. D. We don’t remind patients of their appointments
4%
Total Responses: 46
OTO-Online Web Survey Question (06/19/2008 - 07/01/2008)
Do you close the office and/or forward the phones for lunch?
1. A. Yes
38%
2. B. No
63%
Total Responses: 64
OTO-Online Web Survey Question (06/05/2008 - 06/18/2008)
What is the average wait time for your patients?
1. A. 0-14 Minutes
29%
2. B. 15-29 Minutes
62%
3. C. 30-44 Minutes
7%
4. D. Over 45 Minutes
2%
Total Responses: 55
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