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AOA NOW: July 28, 2017
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July 28, 2017

NEWS & ASSOCIATION UPDATES
CMS Quality Payment Program Landing Page
Educate yourself about the new Quality Payment Program on CMS' website. The Quality Payment Program Landing Page contains information, webinar presentations, announcements and scripted slide decks regarding the Medicare Access and CHIP Reauthorization Act (MACRA) of 2015, which replaced the flawed Sustainable Growth Rate (SGR) formula by paying clinicians for the value and quality of care they provide. The proposed rule makes these changes through a single framework called the Quality Payment Program. Check out the page to learn about how your providers are affected by this program.

 

AOA-35 ANNUAL EDUCATIONAL CONFERENCE

2 Weeks Left
There are just two more weeks to ensure you receive the lowest registration rates to attend AOA-35 in Las Vegas. Save more than $100 on the full-conference registration and your Tuesday Evening Out Event ticket by registering by Aug. 11. What are you waiting for? Secure your spot today.

 

MANAGER'S MINUTE

The Nasty "C" Word
Few words are as confrontational as the words “collect” or “collection.” Both can send a patient conversation into a downward spiral that you can’t easily recover from. Try these tips for both your front office as well as your Billing staff:

  • NEVER say “collect” when trying to obtain payment from a patient – “I need to collect your copay.”Say “You have a $40 copay; how would you like to pay for that today?” Don’t give them the option to say they won’t pay, just HOW they will pay.
  • If a patient has a balance on their account, whether current or past due, don’t say “I need to collect your balance before you can be seen today.” Say “You have a $XX balance. How would you like to pay for that today to resolve your account?” If the patient is not permitted to schedule an appointment because of the balance, say “You have an outstanding balance on your account which is preventing us from scheduling any appointments for you until it is resolved. How would you like to resolve your account today so we can then schedule you?”
  • IF the account has been identified to actually be sent out to a collection agency, THEN use the “C” word.Say “Your account has been flagged to be sent out to our collection agency. We’d like to try to resolve the issue beforehand. How would you like to take care of that today?”
  • Remember that collecting money is an important and sometimes tricky job. Giving staff the right words to use to minimize confrontation and aggravation will usually get more money coming in the door.

 

AOA RESOURCES
Increase Your Knowledge Every Month with AOA's "The ENT Voice" Newsletter
Sharpen your skills and grow your knowledge of healthcare legislative information by accessing "The ENT Voice" archives on the AOA website. Created in conjunction with DoctorsManagement, the monthly newsletter focuses on regulatory information, reimbursement, legislative issues and more that affect ENT as well as general healthcare. Included in the July issue, released yesterday, are important titles such as "6 Key Takeaways from the MIPS Proposed Rule for 2018" and "Obamacare Repeal Collapses Over Republican Divisions." Reap this AOA benefit by accessing "The ENT Voice" archives online.

 

UPCOMING WEBINARS
Educate yourself and your office with AOA webinars. Learn about several upcoming titles below. Visit the AOA Webinars page to register. Secure your education for 2017 with the 2017 AOA webinar subscription for the low member rate of just $349.

Aug. 2 @ 1 p.m. Eastern |
"The Critical Elements Your Practice Management System (Desperately) Needs" presented by Kristy Seiber, Director of BD, AllMeds, Inc. COMPLIMENTARY WEBINAR!!!

Aug. 9 @ 1 p.m. Eastern | "HIPAA Compliance: Texting and Emailing with Patients" presented by Jim Sheldon-Dean

 

Audigy Webinar Series (REDUCED RATE):

Aug. 30 @ 1 p.m. Eastern | "Part I: Making Sense of Medicare"

Oct. 11 @ 1 p.m. Eastern | "Part II: Cracking the Code"

Oct. 25 @ 1 p.m. Eastern | "Part III: Itemizing Hearing Aid Services and Third-Party Payers"

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