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AOA NOW: January 27, 2017
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Jan. 27, 2017

Complimentary Webinar: Join AOA Executive Director Robin Wagner, COPM, for "AOA 101" | Feb. 2 @ 1 p.m. Eastern
Join the AOA Office for an explanation of member benefits! Make the most of your membership as AOA's Executive Director Robin Wagner, COPM, guides you through the various resources and educational offerings brought to you by AOA. We continually strive to offer our members fresh and applicable resources, education and networking. Register for the webinar today.

This a wonderful opportunity to show others in your practice the value of joining the association. Forward this email to a physician, manager, leader, coder or other member of your staff for you to listen to all that AOA has to offer both professionally and personally. New members (those who have not been a member for two years) can join for just $99 and receive full member benefits for a year. Take this opportunity to educate your colleagues about AOA!

"Flatlining: How Healthcare Could Kill the U.S. Economy" by Ron Howrigon Now Available in AOA Store at a Discount

Ron Howrigon, a favorite AOA speaker and webinar presenter, recently published a new book through Greenbranch Publishing. The book - "Flatlining: How Healthcare Could Kill the U.S. Economy" - is available now in the AOA Store. Members receive a 20% discount off the list price. Ron's new book investigates how healthcare could crash the economy and offers a clear-eyed look at how our healthcare system got to where it is today, and the critical decisions that will be needed to ensure its sustainability in the future. Purchase Ron's book in the AOA Store, and check out more great Greenbranch Publishing titles at a 20% discount.



How to Share the Results of Your Patient Satisfaction Surveys
When your patients comment on their patient satisfaction surveys, you should share all of those comments - both positive AND negative - at your manager and physician meetings. These comments should subsequently be reviewed with each department so everyone is aware of the patient perspective and the importance of these surveys. From there, gather each department to let them help find the solutions to reduce complaints. Employees who help generate a solution have a vested interest in seeing that solution succeed and feel more important to the organization.


Connect with Fellow AOA Members on
Have you been on the AOANow website, read something and just wanted to share it with a fellow member but you had no clue how to reach them? It’s so easy to connect! Remember, you must be logged into the AOA website to utilize these features.


Use the following ways to connect with fellow members to share ideas:

Find Author Info: Did someone post something you really liked and want to continue connecting with that person? In site comments and discussion forum posts, the poster’s name will appear as a blue link. Click that link to access their profile to see their full contact information.

Message through Send a message to fellow members. When you click a member’s profile – either through the poster link or through a member search under members only – there is a “Message” icon at the top to send a note directly through the system to your colleagues.

Build Your Network: Just like a traditional social media site, allows you to connect to members to build your colleague list. Visit a member’s profile online, then click the “Connect” button at the top. From your own member profile home, you can view a list of your personal connections on the left-hand side. Try it out today by connecting to AOA Leadership Council members or AOA Office staff!


New Year, New You - with AOA
Although Jan. 17 was "Ditch Your Resolution Day," there are still plenty of opportunities to keep your resolutions to better your professional career with help from AOA! Keep your resolutions by educating yourself and your employees this year. Plan to obtain your Certification in Otolaryngology Practice Management (COPM) to show your commitment to otolaryngology practice management excellence. Use AOA University modules to complete your annual employee compliance training right in your office for one low price. And keep up with the education year-round with a 2017 AOA webinar subscription. AOA makes it easy to keep your resolution for better personal and staff education with so many great resources!


Educate yourself and your office with AOA webinars. Learn about several upcoming titles below. Visit the AOA Webinars page to register. Secure your education for 2017 with the 2017 AOA webinar subscription for the low member rate of just $349.

Feb. 1 @ 1 p.m. Eastern | "
AOA 101" presented by Robin Wagner, COPM COMPLIMENTARY WEBINAR!
Feb. 8 @ 1 p.m. Eastern | "
2017 Compliant EM Documentation & Coding" presented by Steven A. Adams
Feb. 15 @ 1 p.m. Eastern | "
Audiology Pricing Strategies" presented by Kim Cavitt, Au.D. EARN AAPC CEUS!
Feb. 22 @ 1 p.m. Eastern | "
Understanding Your QRUR Report" presented by Virginia F. Brooks, MHA, CPHQ

Association of Otolaryngology Administrators
2400 Ardmore Blvd., Ste. 302
Pittsburgh, PA 15221
p: 412-243-5156 | e:

AOA Office

2400 Ardmore Blvd., Suite 302
Pittsburgh, PA 15221
Phone: 412-243-5156
Fax: 412-243-5160

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