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Webinar: HIPAA Compliance: Texting and Emailing with Patients
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Webinar: HIPAA Compliance: Texting and Emailing with Patients

Presented by Jim Sheldon-Dean

8/9/2017
When: Wednesday, August 9, 2017
From 1:00 - 2:00 PM Eastern Time
Where: Adobe Connect
United States
Contact: Laura Hall
(412) 243 - 5156


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Patients have always communicated with their healthcare providers by various means. However, the new requirements in the regulations for electronic communications and new guidance on access to information by individuals require that HIPAA-covered entities carefully consider requests for electronic communications such as plain e-mail and/or text messages, and respond appropriately. Now that requirements for allowing patients electronic access to their health information are in effect, and as patients increasingly come to depend on electronic communications, there are new demands for communication via e-mail and texting. Patients don’t want to bother with secure website-based solutions; they just want to use the tools they already use for communication, and they have a right to communicate how they wish.

This session by expert speaker Jim Sheldon-Dean will focus on the rights of individuals to communicate in the manner they desire, and how a medical office can decide what an acceptable process for communicating with individuals is. The session will explain how to discuss communication options with individuals so that you can best meet their needs and desires while preserving their rights under the rules.

Educational Objectives:
Find out what policies, procedures and staff training you should have in place for dealing with e-mail and texting, as well as any new technology.
Learn what the risks of using e-mail and texting are, what can go wrong, and what can happen when it does.
Find out about HIPAA requirements for access and patient preferences, as well as the requirements to protect personal health information (PHI).
Learn about how the HIPAA audit and enforcement activities are now being increased and what you need to do to survive a HIPAA audit.


 

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