The patient experience has never been so important. As the medical industry shifts from fee-for-service to fee-for-value, a greater emphasis has been placed on quality experiences. Soon your clinic will see reimbursements and penalties based almost entirely on the quality of care. The 2015 Physician’s Index reports 50 percent of providers believe their compensation will transition to a value-based payment model in the next 10 years.
Soon, quality medical care will no longer be defined by just clinical outcomes – every patient’s perception will play a significant factor. This highlights the importance of figuring out how to properly manage the patient experience through your already-established care process. Click here to read more.